Return & Refund Policy

Last Updated: October 2, 2026

At VANZELIOSHOPPY, we want you to be happy with your purchase. If there is a problem with your order, we're here to help.

1. Returns

We accept return requests within 7 days of delivery for eligible products.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging, where applicable.

• You must provide your order number and relevant details about the issue.

• For damaged, defective, or incorrect items, you may be asked to provide clear photos or videos showing the problem.

Some products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

Unboxing & Photo/Video Evidence Requirement

To help us resolve damaged, defective, missing, or incorrect-item claims fairly and quickly, customers are strongly encouraged to record the entire unboxing process.

For any claim involving damage, missing items, incorrect products, or defects, we may require the following evidence:

• 🎥 One continuous 360° video of the package before opening it, clearly showing all sides of the parcel and the shipping label.
• 📦 Photos of all four sides of the package before opening.
• 🏷️ A clear photo of the shipping label/tracking label.
• 🎥 A continuous unboxing video, starting before the package is opened and continuing until the product and its contents have been fully removed.
• 📸 Clear photos of the product from multiple angles, including the front, back, left side, right side, top, and bottom where applicable.
• 📸 Clear photos/videos showing any damage, defect, missing component, broken part, leakage, or other issue.
• 📦 Photos of the original packaging and internal protective materials, if applicable.

Important

For damage, missing-item, or incorrect-product claims, failure to provide sufficient evidence may make it difficult for us to verify the claim.

The unboxing video should ideally be continuous and unedited, with the package, shipping label, and product clearly visible.

Please do not throw away the original packaging until your issue has been resolved.

We may request additional photographs, videos, or information when necessary to investigate a claim.

Providing an unboxing video does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the available evidence and the applicable terms of this Return & Refund Policy.

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and preferably within 48 hours of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photos or a short video of the item and packaging

After reviewing the information, we will determine the appropriate solution, which may include a replacement, refund, or other resolution.

3. Change of Mind

If you simply change your mind after placing an order, cancellation or return may not be possible once the order has been processed or shipped.

If you want to cancel an order, contact us as soon as possible after placing it. We will do our best to accommodate the request before fulfillment.

4. Non-Returnable Items

Certain products may not be eligible for return, including products that are:

• Used or damaged after delivery due to customer handling

• Missing original packaging or accessories where applicable

• Customized or personalized

• Hygiene-sensitive or otherwise restricted from return

• Clearly identified as non-returnable on the product page

5. Return Shipping

If the return is approved because the product is defective, damaged, incorrect, or otherwise our responsibility, we may provide an appropriate return solution.

For returns due to reasons such as change of mind, the customer may be responsible for return shipping costs, where permitted by applicable law.

Do not send an item back before contacting us and receiving return instructions.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Shipping charges may be non-refundable unless the refund is due to an error, defective product, damaged product, or other circumstance where applicable.

7. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a return. This will be determined on a case-by-case basis depending on the nature of the issue.

8. Missing or Lost Packages

If your tracking information shows that an order was delivered but you have not received it, please contact us promptly.

We may work with the shipping carrier to investigate the delivery. Resolution will depend on the carrier's investigation and the circumstances of the shipment.

9. Order Issues

If you believe there is an issue with your order, please contact us with your order number and supporting information so we can investigate and assist you.

Email: [Your Customer Support Email]

10. Important Notice

Return and refund eligibility may vary depending on the product, destination, shipping method, and applicable consumer-protection laws.

Nothing in this policy is intended to limit any rights you may have under applicable law.

VANZELIOSHOPPY reserves the right to review individual cases and determine the appropriate resolution in accordance with this policy and applicable laws.

11. Contact Us

For questions regarding returns or refunds, please contact:

VANZELIOSHOPPY
Email: vanzelioshoppy@gmail.com
Website: 

 

Curated for Modern Living.

Before publishing it, replace the bracketed email/URL and confirm your actual return window with your supplier. Also, because you're planning to sell internationally, it's worth having the final policy reviewed for the jurisdictions you actually sell into.